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Minuteman Press of Glen Burnie
119 Roesler Rd
Glen Burnie, MD 21060
Phone: 410-590-5555
Contact Us

9:00am - 4:30pm

Minuteman Press of Glen Burnie
119 Roesler Rd
Glen Burnie, MD 21060
Phone: 410-590-5555
Contact Us

9:00am - 4:30pm

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High-quality products. Timely service. Competitive prices.

You can expect these and more when you partner with Minuteman Press for your design, printing and marketing needs.

Featured Products / see all products and services

  • Your business card is a direct reflection of your company. Don't settle for plain paper and dull designs when we can create cards that will leave a lasting impression.

  • Whether you need a simple one-color design or multi-color with foil embossing, we'll deliver personal and professional stationery you will be proud to use.

  • Flyers are the perfect way to grab attention and promote your brand, especially when created and produced by our professional staff.

  • Think of us as your marketing partner. We'll help you produce and distribute a brochure that promotes your product, reinforces your brand and boosts sales.

  • A simple postcard could be your next big marketing piece. Let us help you create one that gets noticed, read and remembered.

  • If looking professional is important, then dressing up your documents in quality presentation folders is a must. It can even increase your odds of landing a potential client.

  • With a branded, custom-printed calendar, you can keep your company in front of your client all year long.

  • Whether you have your own concept and design or you need assistance getting started, our team will create direct mail pieces that get results.

  • Choose the gift that keeps on selling. Selecting the right product from our extensive list of promotional products can provide a great return on your investment.

  • We print a wide selection of labels and stickers for a variety of purposes with unlimited designs.

  • Producing a catalog, journal or newsletter is never an easy task, but with guidance from Minuteman Press, you'll end up with a product that you are proud to distribute.

  • A professionally designed and printed menu can be one of the most cost effective and potentially profitable investments that a restaurant can make. Let us help you with yours.

  • Regardless of the size of your business, we have the styles and expertise to design forms and checks that are right for your company.

  • Organize your materials with professionally designed, custom-printed binders and tabs.

  • Did you know that using variable data can potentially increase your ROI 5-10 times more than traditional direct mail campaigns?

  • Eye-catching, colorful door hangers can be an effective way of getting someone's attention while delivering your message.

  • Broadcast your message and attract new customers with affordable rack cards that are sure to grab attention.

Welcome to Anderson Minuteman Press!

With over 25 years of commercial printing experience in Central Maryland and beyond, Anderson Minuteman Press of Glen Burnie, MD has the knowledge, tools and experience that you can rely on. We pride ourselves in providing careful, personalized service to every client.

June 25, 2012

Why Your Worst Customer Isn’t Worth It

It’s not you, it’s me. I just don’t see this working out in the future. We’ve got different goals and they don’t line up. Sound familiar? Chances are you’ve had some part in these rejection lines, either as the rejector or the rejected. And no matter how they come, it still hurts. Oftentimes it’s the customers who are the ones that do the rejecting. But have you wanted to “fire” one of your customers?

Sure, you don’t want to turn away every customer because after all, they generate the revenue. But sometimes if the customer causes enough problems they may not be worth your time. You could already be losing money by offering more services than the problem customer is paying for, or by spending too much time on that customer when you could be helping twice as many new customers. So keep reading to find out why it’s okay to let your customer go if they’re giving you a bad vibe, and how to go about giving them the boot the right way.

How Do I Know If They’re Worth Keeping?
Maybe the customer treats your staff poorly. Maybe they talk to you in a condescending tone, take up all of your time on the phone for no reason or they don’t cooperate with anything that you do. But business is business, right? Wrong.

Envision your worst customer. Determine if the customer is worth your time by weighing your options. Make a list of the cons that would result in giving up their business, like a decrease in revenue. Then, make a list of pros, such as a stress-free environment or time to focus on other customers. If in the end you can afford to lose them, it’s probably in your best interest.

How Do I Fire Them?
A contract is a contract, and if you want to maintain your reputation you need to treat this like the delicate situation that it is. Like we said, rejection is never easy. And although you’d love to give them a piece of your mind, refrain for the sake of your business. Here are some suggestions from business expert Carol Tice that will help you let them down easy while still getting the point across.

Send Them Elsewhere
It’s time to figure out what the problem is and who could better suit the customer. Maybe you simply don’t have enough time to work with them, but you know another company that may be better suited. Finish the services that you have agreed to provide. Then, when they come back for more simply let them know that you’re at capacity, but you know of a place that would be happy to fulfill their request.

Tell Your Prices to Take a Hike
If you don’t feel that you’re being paid enough for working with the customer, simply raise your rates for them. While the customer may always be right, you have the option to set the price. If your customer doesn’t like it, then they’ll go elsewhere on his own.

Remind Them of Your Terms
A customer who consistently demands more than what was originally agreed upon is not a customer you need to keep. Gently remind the customer about the original contract and explain to them that it will take more time and cost them more. If your customer doesn’t get the picture, tell them that you will not be able to continue providing services. If you provide ample warning, you will be justified in your actions by citing specific examples of when they’ve overstepped their bounds.