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Minuteman Press of Glen Burnie
119 Roesler Rd
Glen Burnie, MD 21060
Phone: 410-590-5555
Contact Us

9:00am - 4:30pm

Minuteman Press of Glen Burnie
119 Roesler Rd
Glen Burnie, MD 21060
Phone: 410-590-5555
Contact Us

9:00am - 4:30pm

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High-quality products. Timely service. Competitive prices.

You can expect these and more when you partner with Minuteman Press for your design, printing and marketing needs.

Featured Products / see all products and services

  • Your business card is a direct reflection of your company. Don't settle for plain paper and dull designs when we can create cards that will leave a lasting impression.

  • Whether you need a simple one-color design or multi-color with foil embossing, we'll deliver personal and professional stationery you will be proud to use.

  • Flyers are the perfect way to grab attention and promote your brand, especially when created and produced by our professional staff.

  • Think of us as your marketing partner. We'll help you produce and distribute a brochure that promotes your product, reinforces your brand and boosts sales.

  • A simple postcard could be your next big marketing piece. Let us help you create one that gets noticed, read and remembered.

  • If looking professional is important, then dressing up your documents in quality presentation folders is a must. It can even increase your odds of landing a potential client.

  • With a branded, custom-printed calendar, you can keep your company in front of your client all year long.

  • Whether you have your own concept and design or you need assistance getting started, our team will create direct mail pieces that get results.

  • Choose the gift that keeps on selling. Selecting the right product from our extensive list of promotional products can provide a great return on your investment.

  • We print a wide selection of labels and stickers for a variety of purposes with unlimited designs.

  • Producing a catalog, journal or newsletter is never an easy task, but with guidance from Minuteman Press, you'll end up with a product that you are proud to distribute.

  • A professionally designed and printed menu can be one of the most cost effective and potentially profitable investments that a restaurant can make. Let us help you with yours.

  • Regardless of the size of your business, we have the styles and expertise to design forms and checks that are right for your company.

  • Organize your materials with professionally designed, custom-printed binders and tabs.

  • Did you know that using variable data can potentially increase your ROI 5-10 times more than traditional direct mail campaigns?

  • Eye-catching, colorful door hangers can be an effective way of getting someone's attention while delivering your message.

  • Broadcast your message and attract new customers with affordable rack cards that are sure to grab attention.

Welcome to Anderson Minuteman Press!

With over 25 years of commercial printing experience in Central Maryland and beyond, Anderson Minuteman Press of Glen Burnie, MD has the knowledge, tools and experience that you can rely on. We pride ourselves in providing careful, personalized service to every client.

May 28, 2012

Gain Customer Feedback You Can Actually Use

You’ll never know what your customers want if you don’t ask them. Sometimes getting over that first hurdle of asking is the biggest challenge. However, just asking questions may not be enough. There’s an art to gaining the feedback you seek and there is a correct way to ask your customers. Whether you’re asking them in person, through email or via direct mail, you will need to know how to generate the type of feedback that will help your company. Luckily, there are some easy ways to getting the feedback that will help your company grow.

Ask Clear Questions
It’s like you’re back in high school sitting in the class you despised most. Your teacher hands you the test and when you read the question, you have no idea what you’re being asked. Don’t be that teacher. Instead, be as precise as you can. For example, instead of asking “Did you like the product?” ask “What feature did you like best about the product?” The latter question requires more in depth analysis than simply a ‘yes’ or ‘no’ answer.

Watch the Wording
Also, beware of how you choose to word your questions. Research professional Carey Azzara pointed out that when companies ask their clients to rate something “lower than expected” or “higher than expected,” you assume that everybody came in with the same expectations. This is never true, and it can be fixed by simply rewording your questions to be more precise.

Objection, Leading the Witness
It’s easy to let your own voice get in the way of what you’re trying to ask your customers. Since you are trying to gain feedback about something near and dear to you, it’s easy to set the questions up for positive feedback. You might ask clients about their favorite features of a new product, but you fail to ask them what they thought was flawed.

Another form of leading the customer happens when companies list a fact that portrays your company in a positive light, and then ask a question. While this seems like a good idea, you’re asking clients to make an assumption based off the information you have provided. Avoid these leading questions and other forms that could sway the feedback you receive.

Put it to Use
Now that you have all the facts you need, make sure you take the time to analyze what that means for the future of the company or the product. Customers will take notice if you implement the changes, but they will also notice if you don’t listen to what they have to say. It’s crucial for customer satisfaction that you understand what your clients want from you. If you aren’t gaining feedback anonymously, don’t be afraid to ask follow up questions if you don’t understand a response that you’ve received.